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Frequently Asked Questions
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Fat Flush Products
Q: What are the differences between Fat Flush Whey Protein and Fat Flush Body Protein?
A: Both products are excellent sources of protein and nutrients. Fat Flush Whey Protein is derived from dairy and Fat Flush Body Protein is derived from yellow pea and brown rice. Both support healthy weight loss and are excellent as a meal replacement. Fat Flush Body Protein sustains and energizes for approximately 4 hours and Fat Flush Whey Protein sustains and energizes for approximately 2-3 hours.
Q: Is one protein powder better to lose weight and one better to use for meal substitutions?
A: Both Whey Protein and Body Protein are used successfully for weight loss and meal replacement. Both products provide 20 grams of protein per serving; however, Body Protein seems to keep people full longer.
Q: I am currently following the Fat Flush Plan and would like to do the Smoothie Shakedown. I already have Fat Flush Whey Protein. Can I use that instead of Body Protein?
A: You certainly can try using Whey Protein. However the program was designed around Body Protein because it sustains you for approximately 4 hours, whereas Whey Protein sustains for approximately 2-3 hours.
Q: Do you have samples of Whey or Body Protein powder?
A: We do not have samples available, but we are confident that you will enjoy your smoothies. Please contact us for any reason you are not satisfied.
Q: Is there another product you have that I can use as a daily protein drink without actually being involved in a "flush" diet?
A: Fat Flush Body Protein is designed for multiple uses – weight loss, fitness, and meal replacement for the whole family. Gluten- and dairy-free, this delicious and well-tolerated combination of brown rice and yellow pea protein is free of all common allergens, including soy! Body Protein won't cause bloating, gas or indigestion like so many other protein powders that feature soy protein isolates and denatured dairy proteins. You can use this hypo-allergenic protein powder and stay fully sustained and energized for a good four hours. Look for smoothie recipes in Fat Flush for Life and SmoothieShakedown.com to give you plenty of variations to make this powder a staple – day in and day out.
Q: I have tried the Fat Flush Plan with the kit and didn't lose weight. What did I do wrong?
A: You may have unresolved health issues, such as imbalanced hormones or a slow metabolism that are causing your stalled weight loss. Our accurate self-testing kits can help you better determine the underlying issues that are standing in the way of your weight loss.
Q: Which Fat Flush supplements can I take if I am pregnant or nursing and how should I modify the plan?
A: The Dieters' Multi, GLA-90 and CLA-1000 may be taken at the recommended dosage. Liver-Lovin Formula should be in place of Weight Loss Formula. In addition, it would be helpful to take 400 mg of DHA (available in 2 capsules of Super-EPA or 1 tsp of Fish Oil) and Flora-Key, 1 tsp twice daily. Phase 3 of classic Fat Flush is the recommended diet to follow.
Q: Is Fat Flush Whey Protein safe for lactose intolerant individuals?
A: The lactose content for the Fat Flush Whey Protein is below the level that causes problems for most people who are lactose intolerant.
Q: Can you take other UNI KEY products while Fat Flushing and using the Fat Flush Kit?
A: Yes, absolutely, there should be no contraindications. Our products are formulated so that they may be used in conjunction with one another.
Ultra H-3
Q: Can I take Ultra H-3 if I am pregnant?
A: Yes, there should be no contraindications.
Q: Can animals take Ultra H-3?
A: Many animals have great results with Ultra H-3. Recommended dosage: For pets under 30 lbs, take ½ tablet daily; for pets 30-100 lbs, take 1 tablet daily; and for pets over 100 lbs, take 2 tablets daily.
HCL+2
Q: Can I take HCL+2 while nursing?
A: If it does not bother the baby, you may take up to 2 tablets three times daily with meals. As an alternative, take 1 tbsp of apple cider vinegar.
Q: If I have GERD can I take HCL+2?
A: GERD may be caused by a lack of HCl. Take as much HCL+2 as is comfortable.
Q: Can I take HCL+2 at the same time as taking anti-inflammatory medication?
A: No, it is not recommended.
Super-EPA
Q: What kind of fish oil does Super-EPA contain?
A: It contains mostly salmon and cod oils from the North Atlantic, plus some krill (a shrimp-like crustacean) oil.
Q: In Super-EPA, what is the Marine Lipid Concentrate (1200 mg)?
A: It is 360 mg of EPA, 240 mg of DHA, and 600 mg of omega-3 fatty acids.
Other Products
Q: I'm concerned about taking UNI KEY's Female Multiple with Adrenal Formula. Isn't that too much daily Vitamin A?
A: This is the response from Dr. Ann Louise: "After thirty years working with real people, I do not believe that the vitamin A dosage in the Female Multiple is excessive by any means. While many studies suggest that dosages of up to 200,000 IU per day can be toxic if taken for extended periods of time, keep in mind that the vitamin A and beta carotene content of food throughout the years has declined, not increased."
Q: Can I use Y-C Cleanse while nursing?
A: Yes, it is safe to use while nursing.
Q: Can you use ProgestaKey with birth control?
A: Yes, but only once every 3 days during the last 2 weeks of your cycle.
Q: How much fiber is in Super-GI Cleanse?
A: There is about 3 grams of fiber in 6 capsules.
Q: Why does UNI KEY CLA-1000 say 1000 mg on the front of the bottle and on the back it says 600 mg?
A: UNI KEY's CLA contains 1000 mg of black currant seed oil with a minimum of 60% CLA (conjugated linoleic acid). Therefore, it is guaranteed to contain at least 600 mg of CLA from the black currant seed oil in each capsule. A study at the University of Wisconsin about 10 years ago established that weight loss may occur when 500 mg is taken 3 times daily for 12 weeks. UNI KEY's CLA-1000 exceeds this requirement with the 600 mg minimum in each capsule.
Q: Can the BPA-free water bottles be used with essential oils?
A: Yes, they can. The plastic material does not leach.
Q: Can I purchase your products in a health food store?
A: Generally No. To ensure quality service we prefer to sell to our customers directly.
Q: Are your supplements from a whole food source? Are they organic?
A: Our supplements are pharmaceutical grade with raw materials that are in accordance with the highest manufacturing standards. They are bio-pH balanced and third-party tested to ensure purity. Dr. Ann Louise has found that whole foods (whether organic or not) can be exceedingly allergy-producing and contraindicated for people with yeast and other autoimmune conditions.
Q: Are UNI KEY's products gluten-free?
A: Yes, all UNI KEY brand products are gluten-free.
Q: Is there soy in any of the UNI KEY products?
A: Fat Flush Whey Protein and Fat Flush Body Protein are completely soy-free. Flora-Key is grown on rice and is therefore soy-free. The Vitamin E found in our UNI KEY products is derived from soy, as are practically ALL Vitamin E preparations on the market. Some individuals, though soy intolerant, do just fine on soy derivatives, including the Vitamin E found in our products. Our Weight Loss Formula contains lecithin (which is derived from soy). Perhaps because the allergenic portion—generally the protein part—is not present, for the great majority of people, lecithin poses no problem.
Q: Are UNI KEY supplements safe for people with thyroid problems?
A: There are no known contraindications for people with thyroid problems.
Q: Do you have a product that gets rid of cellulite?
A: Cellulite is caused by toxins stored in fatty tissue. Several of our products help detoxify the liver, allowing toxins to be processed more easily out of the body, which helps reduce cellulite. These products are Weight Loss Formula (with milk thistle and dandelion root), Liver-Lovin Formula (with artichoke, chlorophyll and taurine), Dandelion Root capsules, and Dandelion Root tea.
Customer Service/Shipping Questions
Q: Why are your shipping prices so high?
A: Our prices are based on the current shipping costs and weight of the products. We are committed to keeping them as reasonable as possible. If you are shipping to a P.O. Box you must select USPS.
Q: What is your international shipping policy?
A: Delivery times vary for international shipments due to potential customs clearance delays. Duties or taxes may be charged upon delivery. These charges are beyond our control and are unknown at the time shipping costs are calculated.
Q: I am placing an order and do not see a 15% discount for the Preferred Customer Discount (monthly re-order).
A: It may be because your purchase doesn't qualify. The 15% discount requires a minimum order of $45.00 (not including shipping charges), and applies to supplements and books only—it does not include testing kits or Earthing and environmental products, and cannot be used in conjunction with other discounts or promotions. The discount will not be reflected at checkout until the final order confirmation screen. The Preferred Customer Discount requires that you use the same email as your previous order to qualify. You must order each month to continue to receive the discount on every order. Please don't hesitate to call Customer Service at (800) 888-4353 with any questions or concerns.
Q: What is your return policy?
A: All returns must be made within 30 days of purchase. Returns may be subject to a 15% handling fee. A return authorization (RMA) must be obtained from the customer service department prior to return of items. Items not authorized for return: open bottles, items invoiced over 30 days, items purchased on special order, test kits, filters, Earthing products, and books. Please note that we do not pay the shipping charges involved in returning goods.
Q: How long does it take to get testing results back?
A: The Salivary Hormone Test takes 2-3 weeks, the Tissue Mineral Analysis takes 1 week, and the Expanded GI Panel, Parasite, Gluten Sensitivity, Bone Health and Iodine tests take 2-3 weeks.
Q: Do the test kits have an expiration date?
A: Many of the test kits have an expiration date stamped on the box. Please call customer service at (800) 888-4353 if you have an expired kit.
Q: How can I know which test to take?
A: We recommend calling us at (800) 888-4353 (Monday-Friday, 7am-5pm PST) to speak with one of our knowledgeable Sales Consultants. They will be able to assist you in deciding which test to start with.
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